Where are your offices?
We are located on the third level off the pedway. The regular business hours are from 9am to 4:30pm, Monday to Friday. You can reach us by phone at 506-632-6103
I would like to Advertise at TD Station?
For product and services promotion, contact the general manager.
Can I bring my pet to the facility?
Only seeing-eye dogs and canines required for assisting physically challenged guests are allowed in the building.
Do you have ATM at TD Station?
They are located on the concourse level by the main entrance doors.
Does my infant need an event ticket?
The policy for children varies from event to event. Please contact the box office for specific event policies.
Can I bring balloons to the game?
Helium balloons are not permitted inside TD Station.
Can I take pictures during the concert?
This varies from event to event. Non-professional cameras are permitted at some events, but each event has its own policies. Audio and video recording devices are not permitted for any event. Please call the box office for specific event policies.
What do you have for food services?
Food services are available at seven locations on the concourse, including a Tim Hortons.
Is TD Station accessible?
There are 15 allocated parking spots for wheelchair access passes in the east parking lot. There is also a wheelchair drop off ramp directly in front of the building. There are 18 permanent wheelchair access-seating spaces located on the concourse level. All washrooms have barrier free access. The passenger elevator services all floors. Please contact the box office for more information requiring special needs.
What do I do in the event of an emergency?
During events, patrons can make contact with any of the event staff to deal with emergency situations. Utilizing the public address system will be at the discretion of the event manager and will only be used in extreme situations. Calls into the facility to locate a patron will be dealt with by the event manager. Information regarding your seat location (Section, Row, Seat) should be left with your childcare provider in case you need to be found. For important situations during events, staff can be located at the sound booth on the concourse level.
Can I dance and cheer during the concert?
Our patrons come to enjoy themselves. Improper conduct including over indulgence of alcohol, the use of vulgar and profane language, and the throwing of objects is not acceptable. These actions can result in ejection from the building as well as potential legal charges to an individual.
What happens if I need first aid?
Emergency medical personnel are in the facility for most major events. Patrons requiring medical attention are asked to contact any member of the event staff for assistance. A first-aid room is located on the east end of the concourse.
Can I bring my airhorn to the hockey game?
Stadium horns are only permitted during Sea Dogs games in Sections 6 and 7. This policy is strictly enforced for the safety and enjoyment of all patrons and staff. Air horns are forbidden in all sections.
Do you have a lost and found?
Patrons who lose an item during an event can check at the sound booth during and immediately following an event. Items found and not claimed during an event or turned in during building clean up are sent to the administration office. Patrons may claim these items by contacting the Administration Office 506-632-6103, during normal business hours.
Can I purchase a merchandise at events?
Most major events offer the patron opportunity to purchase souvenirs and collectables during their shows. There are several areas on the concourse set aside for sales.
Are you breastfeeding friendly?
There is a comfortable private room on the arena level reserved for nursing mothers. During some events, this room may be unavailable due to security requirements. Please contact an event staff person for directions.
Where do I park?
There are 400 charged parking sites adjacent to the building with 1000 more sites in the general vicinity. If patrons are utilizing the indoor pedway connection from the uptown, there are 2000 indoor and covered spaces within a 10 minute walk.
What things do you prohibit?
The following items are prohibited in TD Station under almost all circumstances: outside food and beverages, laser pens, weapons, alcohol, drugs, cameras (depending on the event and promoter policy), helium balloons, and air horns. It is TD Station’s right to perform personal and bag searches as required.
I have a rude fan beside me. What do I do?
Please contact a TD Station staff person and relay your concern so the situation can be addressed quickly. Our staff are here and happy to help address your concerns and answer any questions.
Are tickets not purchased at the TD Station box office or on the website accepted?
Scalpers and ticket brokers are not recognized ticketing agents of TD Station. No one other than a recognized ticketing agent is permitted to sell TD Station tickets on TD Station property. Anyone doing so will be asked to leave the premises. If you purchase a lost or stolen ticket from a non-authorized agent, you will be evicted and the police will be called in for any potential legal charges.
Do you have a smoking area?
TD Station is a non-smoking facility. Smoking is not permitted inside the building. Smoking is not permitted anywhere within 33′ (10m) of the facility.
Can I sell things during events?
Solicitation is strictly prohibited in TD Station during all events. No guest may distribute literature during an event without the permission of the general manager.
Where is your sound booth that you mention?
The sound booth is at a central and visible location on the concourse level where TD Station staff can be reached in the event of an emergency.
Are there washrooms available?
The facility has ample public washrooms and they are located in all four corners of the concourse level. All have barrier free access. Change tables are provided in both men’s and women’s washrooms.
